Refund & Cancellation Policy
Printed books and magazines: an order can be cancelled before it is dispatched, and the amount will be refunded to the original payment method within 5-7 working days. Damaged or wrong items should be reported within 7 days of delivery with a photo, and we will replace or refund them.
E-books and digital subscriptions: because access is given immediately, they cannot be cancelled or refunded once access has been provided, except where a payment was charged by mistake or twice.
Subscriptions: please contact us if you did not receive an issue. Refunds for subscriptions are considered case by case.
(Edit this draft to match your organisation's policy.)
E-books and digital subscriptions: because access is given immediately, they cannot be cancelled or refunded once access has been provided, except where a payment was charged by mistake or twice.
Subscriptions: please contact us if you did not receive an issue. Refunds for subscriptions are considered case by case.
(Edit this draft to match your organisation's policy.)